Privacy Policy

Where this privacy policy refers to “The Mitre”, “we”, “us, “our”, this means one or more of the particular group companies (each a “Group Company”) that processes your personal data for its respective independent purposes. Except as stated otherwise, each Group Company is an independent controller of your personal data.

The Mitre is committed to protecting the privacy of all of its clients

This includes Restaurant Order Manager (“ROM”), Restaurant Home and the food brokerage application (the “Business Apps”) and related services and websites. 

Contact details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us by contacting us directly

Information that we collect about you

We collect your information in a variety of ways, such as when we onboard a restaurant as a new partner and you use the Business Apps. More details about how your information is collected are listed below.

Use of your information and why

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information if: we need to process your information for the performance of a contract with you, or at your request before we enter into a contract; we have your consent; we have a justifiable reason for processing your data; it is in the public interest for us to process your data; or we are under a legal obligation to do so. 

Direct marketing

Where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know by email about The Mitre’s services and/or any promotions from third parties relevant to your business except where local law requires us to obtain your consent, in which case we will obtain your consent prior to sending the relevant communication. You always have the option to unsubscribe from these emails.

Sharing your information

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with globally.

See more

Retention of your information

We will not retain your information for any longer than we think is necessary for our purposes.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Social Media

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose.
In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.


Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from


The internet is not a secure medium. However we take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Your rights

Under your local data protection law, you may have a number of rights concerning the data we hold about you. For additional information on your rights in your local country, please contact your data protection authority. If you wish to exercise any of these rights, please contact us using the contact details set out below.

Changes to our privacy policy

Any changes to our Privacy Policy will be posted on the Deliveroo website and to the Business App and, as appropriate, through notification in the Business App or by email.

This privacy policy was last updated: 2.10.2021


If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection regulator in your local jurisdiction or by contacting The Mitre directly.

UK – The Information Commissioner’s Office (ICO)
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113


The Mitre
Address: 20 St Marys Grove, Richmond Upon Thames, Surrey, TW9 1UY
Telephone: 0208 940 1336